Shipping Policy

Orders are checked and packed within 1-3 business days. You'll get a confirmation email as soon as the order is placed, and a second email with tracking once it leaves the warehouse.

These are the honest numbers, not the optimistic ones. Delivery time is counted from dispatch, not from when you order. Peak periods and bad weather can add a few days, and we'll tell you if we know your order is running late.

Every order ships with tracking. It can take 2-5 days after dispatch for the first scan to appear — that's normal and doesn't mean the parcel is lost.

If you order several items they may arrive in more than one parcel, sometimes a few days apart. You're never charged extra for this.

Please check your address carefully. If a parcel comes back to us because the address was incomplete, we'll refund the item cost minus shipping, or resend it once you cover postage again.

We can deliver to PO boxes and military addresses, but these routes are slower — add roughly a week to the windows above.

If tracking hasn't moved for 10 business days, or your parcel hasn't arrived 30 days after dispatch, email pawqero@gmail.com. We'll open an investigation with the carrier and either replace the order or refund you in full.