Frequently Asked Questions
How long will my order take?
We pack within 1-3 business days, then standard delivery takes 7-15 business days. Full detail is on our shipping page.
Where do you ship?
Within the United States for now. We'll email our subscribers when we open up more countries.
Is shipping free?
Free standard shipping on orders over $49. Below that, the rate is calculated at checkout.
My tracking hasn't updated. Is my parcel lost?
Almost certainly not. The first scan can take 2-5 days to appear after dispatch, and there's often a quiet gap while a parcel is in transit. If nothing has moved for 10 business days, email us and we'll chase it.
Why did my order arrive in two parcels?
Items sometimes ship from different warehouses, so they can arrive a few days apart. You're never charged extra for this.
How do I know what size to order?
Every harness, collar and bed has a measurement table on its product page — measure your pet rather than going by breed, since two dogs of the same breed can be two sizes apart. If you're between sizes, size up. Not right? We'll exchange it once for free.
Can I return something?
Yes — 30 days from delivery for unused items in original packaging. Faulty or wrong items are on us, including return postage. See our returns page.
Can I cancel or change my order?
If it hasn't shipped, yes — usually a window of about 24 hours. Email us as soon as you can.
Are these products safe for my pet?
We list materials on every product page. That said, no toy is indestructible and no chew is supervision-proof. Check toys regularly for damage and throw away anything coming apart, and talk to your vet before changing anything about your pet's diet or health routine.
How do I reach a human?
Email pawqero@gmail.com. We reply within 1 business day, Monday to Friday.