How can we help?
Find answers about orders, delivery, returns and more.
FAQ
Quick answers about delivery times, sizing, tracking and more.
Read the FAQ →Shipping Policy
Processing times, delivery windows and free shipping over $49.
View shipping info →Returns & Refunds
30 days to return unused items. Faulty items are on us.
Start a return →Track My Order
Sign in to your account to see order status and tracking.
Track order →Privacy & Terms
How we handle your data and the terms of shopping with us.
Read our policies →Contact Us
Questions about an order or a product? Send us a message.
Get in touch →Top Questions
How long will my order take?
We pack within 1-3 business days, then standard delivery takes 7-15 business days. Full detail is on our shipping page.
Where do you ship?
Within the United States for now. We'll email our subscribers when we open up more countries.
Is shipping free?
Free standard shipping on orders over $49. Below that, the rate is calculated at checkout.
My tracking hasn't updated. Is my parcel lost?
Almost certainly not. The first scan can take 2-5 days to appear after dispatch, and there's often a quiet gap while a parcel is in transit. If nothing has moved for 10 business days, email us and we'll chase it.
Why did my order arrive in two parcels?
Items sometimes ship from different warehouses, so they can arrive a few days apart. You're never charged extra for this.
Still need help?
A real person reads every message. We reply within 1 business day, Monday to Friday.